Knowledge Base
Ticket Status GuideEach ticket goes through a lifecycle. Here is what each status means:Open — Newly submitted, awaiting Distributor CRM Back End review.In Progress — Approved and…
Updated Apr 29, 2026Warranty CoverageAll new Chevrolet vehicles come with a manufacturer warranty. Below is a general overview:Warranty period: Managed locally per unit based on sale date and mileage.…
Updated Apr 29, 2026Submitting a Concern or InquiryDealers and distributor CRM staff can submit concerns through the portal.Log in using your assigned credentials.Click New Ticket from the dashboard.S…
Updated Apr 29, 2026Time Off Request ProcessTo request time off:Submit a ticket with your requestInclude dates and reasonWait for manager approvalYou will receive confirmation via email
Updated Apr 09, 2026VPN Setup GuideTo access company resources remotely, you need to connect to the VPN:Download the VPN client from the IT portalInstall the softwareEnter your company credentialsSele…
Updated Apr 04, 2026Password Reset InstructionsFollow these steps to reset your password:Go to the login pageClick 'Forgot Password'Enter your email addressCheck your email for reset linkClick the lin…
Updated Mar 30, 2026