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Understanding Ticket Statuses

General

Ticket Status GuideEach ticket goes through a lifecycle. Here is what each status means:Open — Newly submitte...

Chevrolet Warranty Coverage — What's Included

General

Warranty CoverageAll new Chevrolet vehicles come with a manufacturer warranty. Below is a general overview:Warranty pe...

How to Submit a Chevrolet Concern

General

Submitting a Concern or InquiryDealers and distributor CRM staff can submit concerns through the portal.Log in using your assi...

Requesting Time Off

General

Time Off Request ProcessTo request time off:Submit a ticket with your requestInclude dates and reasonWait fo...

Accessing the VPN

General

VPN Setup GuideTo access company resources remotely, you need to connect to the VPN:Download the VPN client from the IT portal...

How to Reset Your Password

General

Password Reset InstructionsFollow these steps to reset your password:Go to the login pageClick 'Forgot Password'...